How would you describe your business?
Just Energy’s business involves the sale of natural gas and/or electricity to residential and
commercial customers under long-term fixed-price, price-protected or variable-priced
contracts and green energy products. By fixing the price of natural gas or electricity
under its fixed-price or price-protected program contracts for a period of up to five years,
Just Energy’s customers offset their exposure to changes in the price of these essential
commodities. Variable rate products allow customers to maintain competitive rates while
retaining the ability to lock into a fixed price at their discretion. Just Energy is also one of
the largest competitive retailers of green energy in North America.
Am I guaranteed savings if I sign up for your gas or electricity programs?
No, but history indicates that both gas and electricity prices have been very volatile.
Savings under our programs are not guaranteed as they depend on the contract price at
the time of signing in comparison to market prices over the duration of the program.
What we do guarantee is no surprises. Your gas or electricity supply price will be as
contracted every month for the duration of your contract.
Why should I switch to Just Energy from my Local Distribution Utility?
Customers want stability and the ability to accurately budget their household costs. With
a fixed price commodity contract, you have this stability plus protection against any
future increases in commodity prices for the duration of your term. Just Energy also
offers its customers the opportunity to buy their household energy needs from environmentally
friendly sources. Our electricity products give customers the option to have all
or a portion of their electricity sourced from renewable sources such as wind, run of the
river hydro or biomass. Our gas products offer customers the opportunity to purchase
carbon offset credits to reduce or eliminate their carbon footprint.
How can we trust that you will deliver our gas or electricity as contracted?
Just Energy has operated since 1997. In that period, we have never missed a delivery to
a single customer. Our commodity is purchased from counterparties with credit ratings in
compliance with our Risk Management Policy. Financially, Just Energy is a substantial
entity with a multi-billion dollar market capitalization.
How does weather affect your business?
We supply commodity as directed by the local utility based on long-term average consumption.
We are then required, over time, to balance against actual consumption. In the
case of a cold winter, we would (over time) supply more gas, reflecting the higher consumption.
To the extent that this supply is at a cost higher or lower than our customer
contract price, we have some small incremental loss or gain.