Frequently Asked Questions

OUR PRODUCT
How would you describe your business?
Just Energy’s business involves the sale of natural gas and/or electricity to residential and commercial customers under long-term fixed-price, price-protected or variable-priced contracts and green energy products. By fixing the price of natural gas or electricity under its fixed-price or price-protected program contracts for a period of up to five years, Just Energy’s customers offset their exposure to changes in the price of these essential commodities. Variable rate products allow customers to maintain competitive rates while retaining the ability to lock into a fixed price at their discretion. Just Energy is also one of the largest competitive retailers of green energy in North America.

Am I guaranteed savings if I sign up for your gas or electricity programs?
No, but history indicates that both gas and electricity prices have been very volatile. Savings under our programs are not guaranteed as they depend on the contract price at the time of signing in comparison to market prices over the duration of the program. What we do guarantee is no surprises. Your gas or electricity supply price will be as contracted every month for the duration of your contract.

Why should I switch to Just Energy from my Local Distribution Utility?
Customers want stability and the ability to accurately budget their household costs. With a fixed price commodity contract, you have this stability plus protection against any future increases in commodity prices for the duration of your term. Just Energy also offers its customers the opportunity to buy their household energy needs from environmentally friendly sources. Our electricity products give customers the option to have all or a portion of their electricity sourced from renewable sources such as wind, run of the river hydro or biomass. Our gas products offer customers the opportunity to purchase carbon offset credits to reduce or eliminate their carbon footprint.

How can we trust that you will deliver our gas or electricity as contracted?
Just Energy has operated since 1997. In that period, we have never missed a delivery to a single customer. Our commodity is purchased from counterparties with credit ratings in compliance with our Risk Management Policy. Financially, Just Energy is a substantial entity with a multi-billion dollar market capitalization.

How does weather affect your business?
We supply commodity as directed by the local utility based on long-term average consumption. We are then required, over time, to balance against actual consumption. In the case of a cold winter, we would (over time) supply more gas, reflecting the higher consumption. To the extent that this supply is at a cost higher or lower than our customer contract price, we have some small incremental loss or gain.

What stock exchange are Just Energy shares traded on?
Just Energy shares are traded on the Toronto Stock Exchange (TSX) under the ticker symbol JE:CA and on the New York Stock Exchange (NYSE) under the ticker symbol JE.

Where can I find information on tax implications?
Just Energy provides some tax information for Canadian and US investors, please see Canadian Tax information and US tax information in the Dividends section.
As individual tax circumstances can be quite complex, Just Energy does not provide tax information on the trading of shares. Please seek assistance from your tax or financial advisor.